Dear Customer, we try our best from our end to provide you the best customer experience. **THE PUNCH COMPANY DO NOT SELL ANY KNOCK OFF OR FAKE PRODUCTS. ALL OUR PRODUCTS DIRECTLY FROM THE DESIGNER/MANUFACTURER THEMSELVES AND WE PRIDE OURSELVES IN SELLING ORIGINAL PRODUCTS TO OUR CUSTOMERS **The delivery of your order is subjected to availability of stock. **Check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person. For any assistance, you can call our customer service at +8801817044517. (9.00am to 9.00pm except Govt. holidays) But in case if you couldn’t reach the customer service, you can provide your issue details to admin@thepunchcompany.com Terms & Conditions for The Punch Company Limited Gift Card/ Gift Vouchers These vouchers can only be redeemed on our website Thepunchcompany.com With this voucher, customers will be allowed to buy products of their choice which are of regular price. Discounted products will not be sold through gift vouchers. This voucher is not applicable for Cash on Delivery method. It is up for purchase through pre-payment only (Mobile Banking or Debit/Credit Card). To redeem a voucher, the conditions will be mentioned on each voucher. Customers must purchase same or higher than the actual voucher value, the customers will have to pay the extra amount through, bKash/nagad or (debit/credit) card on our website. Customers are not eligible to buy more than 10 products in one invoice This voucher is neither exchangeable for any rewards; nor refundable, replaceable, or transferable for cash or credit under any circumstances.

Customers can exchange his/her purchased item in fresh/unused/saleable condition within 5 (five) days after receiving the same. An exchange can be done for once with the product(s) of the same and/or higher value subject to payment of the price difference. Customers can only exchange his/her item with an online purchase invoice & original box and packaging. Customers can request exchange his/her items by placing exchange requests through email at info@thepunchcompany.com or call our customer service at +8801817044517 and the respective items must be reverted to The Punch Company Corporate Office at House 51, Road 14, Block G, A1, Niketon, Dhaka 1212. Such exchange will be processed within 5 (Five) working days after receipt of the item(s) in accordance with the terms of this Exchange Policy. Delivery cost in terms of exchange under the terms of this Exchange Policy will be borne by the Customer. Dear Customer, we try our best from our end to provide you the best customer experience. We are committed to ensure your satisfaction with any merchandise you have ordered from thepunchcompanycom. The delivery of your order is subjected to availability of stock. You are expected to check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person