We only process refunds for Orders for which delivery hasn’t been completed. Once a product is delivered,  you are requested to check the product right away at the time of delivery. If you are not satisfied with the product or there is any other issue which requires you to not accept the product, you have to send it back to us immediately via the delivery person who originally delivered the product. Once the product has been accepted and the delivery person leaves after delivery, the product will be considered “delivered” we will not consider it for refund any more.

After getting your refund request, our team will process the refund after doing any necessary crosschecks and verifications. To place a refund request you can either call us at +88 01817 044 517 or email us at info@thepunchcompany.com. Please provide your details such as Order No, Order Date, Contact No. (the number from which your order was created), payment method (Bkash/Nagad/SSLCommerz) and any other relevant information.

If you pay via your debit/credit card and make a refund request, after crosschecking and processing from our end, it may take an additional 7-10 working days to disburse your refund.

If you pay via Bkash/Nagad and make a refund request, after crosschecking and processing from our end, it may take 7-10 working days to disburse your refund.