Customers can exchange his/her purchased item in fresh/unused/saleable condition within 5 (five) days after receiving the same.

• An exchange can be done for once with the product(s) of the same and/or higher value subject to payment of the price difference.
• Customers can only exchange his/her item with an online purchase invoice & original box and packaging.
• Customers can request exchange his/her items by placing exchange requests through email at info@thepunchcompany.com or call our customer service  at  +8801817044517 and the respective items must be reverted to The Punch Company Corporate Office at House 51, Road 14, Block G, A1, Niketon, Dhaka 1212. Such exchange will be processed within 5 (Five) working days after receipt of the item(s) in accordance with the terms of this Exchange Policy.
• Delivery cost in terms of exchange under the terms of this Exchange Policy will be borne by the Customer.

Dear Customer, we try our best from our end to provide you the best customer experience. We are committed to ensure your satisfaction with any merchandise you have ordered from thepunchcompanycom. The delivery of your order is subjected to availability of stock. You are expected to check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person